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PAYMENT POLICY
Payment must be made at the time of ordering by:
- cheque or money order
- credit card (Visa, Mastercard)
The minimum order is AUD$25.00 (excluding postage)
Government hospitals, libraries, health services, schools and other
Government institutions within Australia using their official purchase
orders are the only clients who do not have to prepay, and they will be
invoiced. Invoices are always sent with goods and must be paid on receipt
of goods. If copies of invoices or receipts are subsequently requested by
clients, a $5.50 fee will apply and must be prepaid.
RETURNS POLICY
Please choose carefully as we do not normally give refunds if you change your mind or make a wrong selection. You can choose between a refund, exchange or credit where goods are faulty, wrongly described or different from a sample shown to you or don't do what they are supposed to do [from the Office of Fair Trading Qld office]. Do
not return any item without prior authorisation, when we would also advise you on means of return shipping where we are responsible for the cost (faulty item).
CDs, DVDs and VIDEOS
We do not provide a preview service. CDs, DVDs and videos cannot be returned unless they are faulty.
URGENT ORDERS
We can send orders to most places in Australia overnight, or 2nd day
delivery, at your expense. Please contact us first for a quote,
availability, and anticipated delivery time.
PRICING
All prices are in Australian Dollars and include GST which will be
deducted for orders sent outside Australia. Prices are subject to change
without notice because of exchange rate variations and price changes
imposed by suppliers at any time. On the rare occasion that an item’s
price has increased but not yet been updated online, customers will be
advised before the order is processed.
BACK ORDERS
As many items are imported, there will be times when we are temporarily out of stock. The item will be back ordered automatically and supplied as soon as stock is received.
You will be charged when the item is sent.
UNPAID CHEQUES/DECLINED CREDIT CARDS
If a client's cheque is returned unpaid, or a credit card declined, we will charge a
minimum $15 fee to recover the fee charged by our bank and office time in handling the issue.
QUESTIONS
If you have any further questions, please contact CAPERS.
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