FAQs

Terms & Conditions

On this website, when you submit personal details to become a member, or in placing an order, you are agreeing to the conditions outlined in our Frequently Asked Questions and our Privacy Policy. Key points are outlined here.

Privacy

The information you send when ordering items through our online bookstore is protected by SSL encryption. The details you provide are used only to process your order and are not divulged to any other persons or organisations. See our full Privacy Policy (link at the bottom of each page) for detailed information. By purchasing our products and services, you agree that you have been adequately informed of our Privacy Policy, that you have the capacity to understand it, and that you provide your voluntary consent for us to collect, use and disclose personal information in accordance with this Policy.

Payments

Online payments are processed using ANZ eGate payment processing gateway, ensuring the secure transmission and processing of your credit card information. CAPERS uses 128 bit SSL encryption to transmit your details and it is 100% secure.

On the rare occasion that an item is out of stock and no longer available, your credit card will be refunded and you will be informed of this by email.

All payments and refunds are processed in Australian dollars, if your credit card is held in another country your provider will convert this amount to the appropriate currency and may impose conversion fees. These fees and conversion rates are not under the control of CAPERS Bookstore.

Returns Policy

Please choose carefully as we do not offer refunds or exchanges if you change your mind or make a wrong selection.

You are entitled to a refund, exchange or credit if the goods are faulty, significantly different to those shown or described to you, or not doing what it is supposed to do (see Fair Trading Queensland information here). CDs, DVDs or videos definitely cannot be returned unless they are faulty.

Pricing

All prices are in Australian Dollars and include 10% GST which will be deducted for orders sent outside Australia. Prices are subject to change without notice because of exchange rate variations and price changes imposed by suppliers at any time. On the rare occasion that an item’s price has increased but not yet been updated online, customers will be advised before the order is sent.

International Orders

Please see the FAQs for full information on international orders. Your postage cannot be calculated online, so it will be processed separately and you will be contacted for payment.

Terms and Conditions - Event Registrations

Registration & Payment Information

  • Registrations must be accompanied by payment of the correct fee. If your employer is to pay your fee, you should pay the registration fee and seek reimbursement.
  • The earlybird discount prices apply only to prepaid registrations. If your employer wants to use a purchase order, this is possible but the fee is the full rate, not discounted.
  • The relevant fee is determined by when the registration is received in the CAPERS office, not when you send it.
  • When you register online you will immediately receive a Tax Invoice (Receipt) by email.
  • If you require replacement copies of the receipt, statement of attendance, or the program, a $15 fee per item applies.
  • If your credit card or cheque is declined/unpaid, your registration cannot be processed until payment is finalised, and a $15 administration fee paid (or more if required to cover actual bank charges).
  • All fees are in Australian dollars and include Australian GST (Goods and Services Tax). ABN 81 008 358 648

Contact Information

  • We require personal contact information for each registrant (name, email address, phone number and postal address). This is a requirement of registration for our events, there are no exceptions.
  • Email addresses and registrant names are included on our sign-in sheets and will be passed on to any relevant organisations allocating CERPS (IBLCE) or endorsing the event for midwifery CPD points (Australian College of Midwives). You can choose to remove your email address from these lists when you sign in and out.

Cancellations and Program Changes

  • Cancellations received more than 30 days prior to the event will incur a $60 cancellation fee, with the balance refunded by the same method you paid. After this time no refund is available, although you may transfer your place to a colleague (provided you notify the CAPERS office in advance and we agree to the transfer).
  • If CAPERS finds it necessary to cancel or postpone an event, a full refund will be given, but CAPERS will not be liable for any other expenses or claim (we recommend buying flexible airfares and accommodation, and travel insurance).
  • CAPERS reserves the right to make any necessary changes to the advertised program (including the speaker), but will endeavour to minimise these. Refunds are not available due to program changes.
  • Please email the office@capersbookstore.com.au to cancel your registration for any event.

Payments

Minimum Order

Our minimum order is $30 plus postage. The website will not process orders below this. We are able to make exceptions for this only in the case of grief and loss related books or nipple shields. Please call us to order in these cases – 07 5499 9900

Online payments

Online payments are processed using ANZ eGate payment processing gateway, ensuring the secure transmission and processing of your credit card information. CAPERS uses 128 bit SSL encryption to transmit your details and it is 100% secure.

On the rare occasion that an item is out of stock and no longer available, your credit card will be refunded and you will be informed of this by email.

All payments and refunds are processed in Australian dollars, if your credit card is held in another country your provider will convert this amount to the appropriate currency and may impose conversion fees. These fees and conversion rates are not under the control of CAPERS Bookstore.

Purchase Order

We are happy to supply against official purchase orders from Australian government institutions and most Australian private hospitals. We simply require an official external purchase order to be emailed to office@capersbookstore.com.au. Note our minimum order for purchase orders is $50+freight.

If you are ordering through a government hospital/major private hospital group it is most likely a quote is not necessary for ordering form us – simply pass on the item code and price (as per the website) to purchasing and let them know it’s CAPERS Bookstore. We should be on the ordering system for all health departments and major private hospital groups (e.g Ramsay, Healthscope).

If you need a quote/tax invoice to get a purchase order made up, you can get one through the website. Go through the online shopping process as usual, then in the final stage tick the box for Cheque payment and Submit the order. The website will then email you a Tax Invoice/Quote with all the necessary details to seek a purchase order. Please note this is not a valid Tax Invoice unless payment is made, prices are only valid for 2 weeks from the date of issue and Website Specials are not available on orders by purchase order.

Our ABN is 81008358648.

Cheque or Money Order

If you would like to pay by cheque or money order either:

  • send a note with the items you would like, prices and postage (as per schedule) along with a cheque or money order made out to CAPERS Bookstore.
  • OR to obtain a Tax Invoice from the website – go through the online shopping process as usual, then in the final stage tick the box for Cheque payment and Submit the order. The website will then email you a Tax Invoice/Quote which you can send in along with your cheque or money order.

Returns Policy


Please choose carefully as we do not normally give refunds or exchanges if you change your mind or make a wrong selection.

You are entitled to a refund, exchange or credit if the goods are faulty, significantly different to those shown or described to you, not doing what it is supposed to do (Consumer Affairs Victoria policy). Please do not return any item without prior authorisation. Contact us for authorisation to return an item, at which time we will provide details on the means of return shipping when we are responsible for the cost (for a faulty or incorrect item). Items returned without this authorisation will not be accepted.

Damaged, Faulty or Incorrect Items

We take care when packing orders, but if items have been received damaged or are incorrect please contact the office to arrange replacements. Please contact us within a week of receiving your order.

CDs and DVDs

We are not able to provide a preview service for CDs or DVDs and these items cannot be returned unless they are faulty. Where possible DVDs have preview clips on their product pages, but if you require more information about an item, please contact the office.

Shipping Information


Most orders are sent within 2 business days.

Orders are sent by Australia Post, and can take from 1 day up to 2 weeks to Australian destinations.

Most orders will require a signature for delivery. Australia Post should leave a card if no signature can be obtained and the parcel will be held at your local Post Office (the card should specify which – sometimes it is not th closest post office depending on size).

NOTE: If you provide Authority to Leave or specific deliver instructions such as “Leave on front porch”, we are not able to track your delivery and cannot accept responsibility for missing or damaged items.

Please contact the office if you order has not been received within 2 weeks, so we can check on the delivery.

We can send orders Express Post at your expense. Please phone the office to check the availabliity of this service and arrange payment of appropriate postage.

As many items are imported, there will be times when we are temporarily out of stock. The item will be back ordered automatically and supplied as soon as stock is received.

Shipping Cost Schedule for Australian orders

Order Value Within Qld All other states
$30-$100 $10.00 $12.00
$101-$200 $12.00 $14.00
$201-$350 $14.00 $16.00

NOTE: A small number of items (eg bulky teaching aids) may require additional postage. We will contact you before processing any order with postage above the estimates above. Postage on some orders may be less than these estimates, however the minimum postage and handling cost on any order is $10.00

For international orders and orders over $350 please contact the office for a quote on postage (and insurance).

Stock Availability and Backorders

  • Most items on our website are in stock or will be available within 3-4 days.So most orders placed online will be received within 2 weeks from date of order. If you order is urgent please be sure to advise us of this when ordering.
  • If an item is not available and waiting for stock will delay your order, we will contact you to advise of this delay.
  • In some cases we will not be able to supply items that are not in stock, we will advise you of this and if possible give you options of items you could substitute.This policy does not apply to items in the Clearance – Limited Stock section (see below).
  • If an item is in our Clearance – Limited Stock section it will not be backordered. If it is not available at the time of ordering (e.g. a stock error, or you order more than the available stock), you will be refunded the cost of the item. If you have ordered other items these will be sent. We will not necessarily contact you to suggest alternatives if the item that is not available is a Clearance item.

Pricing


All prices are in Australian Dollars and include 10% GST which will be deducted for orders sent outside Australia. Prices are subject to change without notice because of exchange rate variations and price changes imposed by suppliers at any time. On the rare occasion that an items price has increased but not yet been updated online, customers will be advised before the order is processed.

International Orders

The most convenient means of purchasing items online is with a credit card (Mastercard or Visa). All payments will be processed in Australian dollars.

Prices

Prices are quoted in Australian dollars and include 10% Goods and Services Tax (GST), which is not payable when goods are sent outside Australia. The GST will be deducted automatically when you provide your address on the order page. However, to calculate the GST price yourself as you browse, simply multiply the price by 10 and divide by 11. For instance, $55 will be $50 for orders sent out of Australia. We are not able to provide quotes in other currencies as we charge all orders in Australian dollars. You can check approximate exchange rates at www.xe.com

All payments and refunds are processed in Australian dollars, if your credit card is held in another country your provider will convert this amount to the appropriate currency and may impose conversion fees. These fees and conversion rates are not under the control of CAPERS Bookstore.

Registration fees do include Australian GST, regardless of the location of the event.

Freight

Our website can only estimate international shipping. This ranges from $35 (NZ) – $65 (Europe). You can see this when you finalise your Shopping Cart.

If the amount paid is too much for the actual items it will be refunded. If it is not enough we will contact you to pay the balance. International shipping can be very expensive, you can get an idea of approximate amounts by seeing the Australia Post website and using their calculator. We charge a $5-8 packing and handling fee in addition to the actual Australia Post cost.

Orders are sent by Australia Post Air Mail, and normally take 1-3 weeks to arrive. To make other arrangements, please email the office from the Contact Us page with specific information on the items required and the address to be used.

Insurance

Items will be insured at the clients’ expense if the value of the order is more than $50 (Australian). The Australia Post rate is a basic charge of $8.75 for the first $100 plus $2.30 per $100 value, or part thereof. For orders less than $50 value, we will insure on request. Insurance is not available to all countries. If uninsured items are lost in transit to overseas addresses, CAPERS will not replace items or reimburse clients.

Refunds

If you cancel you order prior to dispatch or if your order cannot be supplied you will be refunded the full amount paid. As we charge in AU$ and refund in AU$ there may be a difference in the amounts charged and refunded in your local currency. CAPERS is not responsible for any bank charges incurred or differences in converted amounts.

Customs

There may be local charges when goods are imported into other countries, particularly on orders over a specific amount. These are always the responsibility of the addressee. Some items may not be subject to these additional costs as they are educational materials (and we mark this on the parcels), but clients should make their own inquiries with their local Customs office.

CAPERS reserves the right to update the processing fee without notice, and Australia Post charges are also subject to change, in which case, CAPERS will update their charges..

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